| 21 |
|
Customer-to-customer interaction (CCI): a cross-cultural perspective
|
Nicholls, R.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 22 |
|
Polish migrant workers in the UK hospitality industry: Profiles, work experience and methods for accessing employment
|
Janta, H.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 23 |
|
A restaurant case study of lease accounting impacts of proposed changes in lease accounting rules
|
Singh, A.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 24 |
|
Restaurant QSC inspections and financial performance: an empirical investigation
|
DiPietro, R. B.; Parsa, H. G.; Gregory, A.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 25 |
|
Training soft skills via e-learning: international chain hotels
|
Kim, J. S.; Erdem, M.; Byun, J.; Jeong, H.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 26 |
|
Hospitality graduates and managers: the big divide
|
Harkison, T.; Poulston, J.; Kim, J. H.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 27 |
|
Tourism experience management research: Emergence, evolution and future directions
|
Ritchie, J. R.; Tung, V. W.; Ritchie, R. J.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 28 |
|
Hospitality marketing research from 2000 to 2009: Topics, methods, and trends
|
Yoo, M.; Lee, S.; Bai, B.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 29 |
|
Hospitality HRM: past, present and the future
|
Davidson, M. C.; McPhail, R.; Barry, S.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 30 |
|
Comparing Chinese and American attitudes towards complaining
|
Ekiz, E. H.; Au, N.
|
Emerald Group Publishing Limited
|
2011
|
|
|
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