81 |
|
Temporal changes in factors affecting convention participation decision
|
Yoo, J. J.; Chon, K.
|
Emerald Group Publishing Limited
|
2010
|
|
|
82 |
|
CSR among Canadian mass tour operators: good awareness but little action
|
Dodds, R.; Kuehnel, J.
|
Emerald Group Publishing Limited
|
2010
|
|
|
83 |
|
Customer relationship management for hotels in Hong Kong
|
Lo, A. S.; Stalcup, L. D.; Lee, A.
|
Emerald Group Publishing Limited
|
2010
|
|
|
84 |
|
Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry
|
McCain, S. L.; Tsai, H.; Bellino, N.
|
Emerald Group Publishing Limited
|
2010
|
|
|
85 |
|
The relationship between consumer complaining behavior and service recovery: An integrative review
|
Kim, M. G.; Wang, C.; Mattila, A. S.
|
Emerald Group Publishing Limited
|
2010
|
|
|
86 |
|
Evaluating stability of the performance-satisfaction relationship across selected lodging market segments
|
Oh, H.; Jeong, M.
|
Emerald Group Publishing Limited
|
2010
|
|
|
87 |
|
Hotel performance: state of the art
|
Sainaghi, R.
|
Emerald Group Publishing Limited
|
2010
|
|
|
88 |
|
Interoperability and Open Travel Alliance standards: strategic perspectives
|
Nayar, A.; Beldona, S.
|
Emerald Group Publishing Limited
|
2010
|
|
|
89 |
|
What really brings them back?: The impact of tangible quality on affect and intention for casual dining restaurant patrons
|
Kincaid, C.; Baloglu, S.; Mao, Z.; Busser, J.
|
Emerald Group Publishing Limited
|
2010
|
|
|
90 |
|
Forces driving the growth of the restaurant industry in the USA
|
Hua, N.; Templeton, A.
|
Emerald Group Publishing Limited
|
2010
|
|
|