| 1 |
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Time-of-day services marketing
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Dacko, S. G.
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EMERALD
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2012
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| 2 |
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Gender and age as moderators in the service evaluation process
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Sharma, P.; Chen, I. S.; Luk, S. T.
|
EMERALD
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2012
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| 3 |
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A structural guide to in-depth interviewing in business and industrial marketing research
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Granot, E.; Brashear, T. G.; Motta, P. C.
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EMERALD
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2012
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| 4 |
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The essential role of information sharing in relationship development
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Biggemann, S.
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EMERALD
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2012
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| 5 |
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Visualizing the value of service-based offerings: empirical findings from the manufacturing industry
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Kindstrom, D.; Kowalkowski, C.; Nordin, F.
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EMERALD
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2012
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| 6 |
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Guanxi as a gateway in Chinese-Western business relationships
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Gao, H.; Knight, J. G.; Ballantyne, D.
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EMERALD
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2012
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| 7 |
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What makes sales presentations effective - a buyer-seller perspective
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Cicala, J. E.; Smith, R. K.; Bush, A. J.
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EMERALD
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2012
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| 8 |
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Other customers in a service encounter: examining the effect in a restaurant setting
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Kim, N.; Lee, M.
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EMERALD
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2012
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| 9 |
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The effect of on-the-spot versus delayed compensation: the moderating role of failure severity
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Kim, N.; Ulgado, F. M.
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EMERALD
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2012
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| 10 |
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Managing in a time of crisis: marketing, HRM and innovation
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Brencic, M. M.; Pfajfar, G.; Raškovic, M.
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EMERALD
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2012
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