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MANAGEMENT CONTROL PRACTICES AND CLINICIAN MANAGERS: THE CASE OF THE NORWEGIAN HEALTH SECTOR / Ostergren, K. / Blackwell Publishing Ltd / Financial accountability & management in governments, public services, and charities / 167-195 / 2009
2.
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Managing Internet Product Returns: A Focus on Effective Service Operations / Mollenkopf, D. A.; Rabinovich, E.; Laseter, T. M.; Boyer, K. K. / Blackwell Publishing Ltd / Decision sciences / 215-250 / 2007
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