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An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model / Bou-Llusar, J. C.; Escrig-Tena, A. B.; Roca-Puig, V.; Beltran-Martin, I. / Elsevier Science B.V., Amsterdam. / Journal of operations management / 1-22 / 2009

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