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Improving Service: Managing Response Time in Hospitality Operations / Jones, P.; Dent, M. / MCB University Press / International journal of operations & production management / 52-58 / 1993
2.
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Sammelwerke / J. C. B. Mohr (Paul Siebeck) / Juristenzeitung / 296*-297* / 2019
3.
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A fuzzy approach for the evaluation of competences / Pepiot, G.; Cheikhrouhou, N.; Furbringer, J. M.; Glardon, R. / Elsevier Science B.V., Amsterdam. / International journal of production economics / 336-353 / 2008
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