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저널기사
Customer relationship management implementation: An investigation of a scale's generalizability and its relationship with business performance in a developing country context / Akroush, M. N.; Dahiyat, S. E.; Gharaibeh, H. S.; Abu-Lail, B. N. / Emerald Group Publishing Ltd / INTERNATIONAL JOURNAL OF COMMERCE AND MANAGEMENT / 158-190 / 2011
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