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A global investigation of key turning points in business process maturity / McCormack, K.; Willems, J.; Bergh, J. v.; Deschoolmeester, D.; Willaert, P.; Štemberger, M. I.; Škrinjar, R.; Trkman, P.; Ladeira, M. B.; Oliveira, M. P. / Emerald Group Publishing Limited / BUSINESS PROCESS MANAGEMENT JOURNAL / 792-815 / 2009
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