충남대학교 외국학술지지원센터

글로벌메뉴

Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

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상세정보
자료유형	학술지논문
논문명	Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
저자명	Ashill, N. J.; Rod, M.; Thirkell, P.; Carruthers, J.
학술지명	The Journal of services marketing
ISSN	0887-6045
발행년도	2009
권호사항	Vol.23 no.5
발행처	Emerald Group Publishing Limited
페이지	338-350
언어	eng