충남대학교 외국학술지지원센터

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Bridge over troubled water or long and winding road?: Gap-5 in airline service quality performance measures

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상세정보
자료유형	학술지논문
논문명	Bridge over troubled water or long and winding road?: Gap-5 in airline service quality performance measures
저자명	Chau, V. S.; Kao, Y. Y.
학술지명	MANAGING SERVICE QUALITY
ISSN	0960-4529
발행년도	2009
권호사항	Vol.19 no.1
발행처	Emerald Group Publishing Limited
페이지	106-134
언어	eng