충남대학교 외국학술지지원센터

글로벌메뉴

Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system

상세정보

상세정보
자료유형	학술지논문
논문명	Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system
저자명	Young, G. J.; Meterko, M. M.; Mohr, D.; Shwartz, M.; Lin, H.
학술지명	Journal of business research
ISSN	0148-2963
발행년도	2009
권호사항	Vol.62 no.11
발행처	Elsevier Science B.V., Amsterdam.
페이지	1127-1135
언어	eng