충남대학교 외국학술지지원센터

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Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix

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상세정보
자료유형	학술지논문
논문명	Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix
저자명	Prajogo, D. I.; McDermott, P.
학술지명	MANAGING SERVICE QUALITY
ISSN	0960-4529
발행년도	2011
권호사항	Vol.21 no.5
발행처	Emerald Group Publishing Limited
페이지	465-483
언어	eng