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Want to Perfect Your Company's Service? Use Behavioral Science - In any service encounter--from a simple pizza pickup to a complex, long-term consulting engagement-perception is reality. Provocative new research sheds light on the underlying psychology of service encounters: when time seems to fly and when it drags,for example, and what sorts of things stick in customers'memories. Five operating principles will help you engineeryour service encounters to enhance your customers' experiences./
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| No. | 권호·제본정보 보기 | 소장처 | 소장사항 | 청구기호 | 구독 | 최근입수호 |
|---|---|---|---|---|---|---|
| 1 | 중앙도서관/3층 외국학술지지원센터/ | 650.5 H339 | 구독중 | v.102 no.6 | ||
| 2 | 중앙도서관/3층 외국학술지지원센터(보존)/ | 650.5 H339 |
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