충남대학교 외국학술지지원센터

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The effects of nonverbal communication of employees in the family restaurant upon customers' emotional responses and customer satisfaction

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상세정보
자료유형	학술지논문
논문명	The effects of nonverbal communication of employees in the family restaurant upon customers' emotional responses and customer satisfaction
저자명	Jung, H.S.; Yoon, H.H.
학술지명	International journal of hospitality management
ISSN	0278-4319
발행년도	2011
권호사항	Vol.30 no.3
발행처	Elsevier Science B.V., Amsterdam.
페이지	542-550
언어	eng