충남대학교 외국학술지지원센터

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Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry

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자료유형	학술지논문
논문명	Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry
저자명	Zineldin, M.
학술지명	The TQM magazine
ISSN	0954-478X
발행년도	2005
권호사항	Vol.17 no.4
발행처	Emerald Group Publishing Limited
페이지	329-344
언어	eng