충남대학교 외국학술지지원센터

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Complaints-handling procedures of human services charities: Prevalence, antecedents, and outcomes of strategic approaches

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자료유형	학술지논문
논문명	Complaints-handling procedures of human services charities: Prevalence, antecedents, and outcomes of strategic approaches
저자명	Bennett, R.; Savani, S.
학술지명	MANAGING SERVICE QUALITY
ISSN	0960-4529
발행년도	2011
권호사항	Vol.21 no.5
발행처	Emerald Group Publishing Limited
페이지	484-510
언어	eng