충남대학교 외국학술지지원센터

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An empirical study on customer interaction with a contact centre and its effect on CRM: a multicultural perspective from India

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자료유형	학술지논문
논문명	An empirical study on customer interaction with a contact centre and its effect on CRM: a multicultural perspective from India
저자명	Prasaad, K.S.; Mishra, S.
학술지명	INTERNATIONAL JOURNAL OF INDIAN CULTURE AND BUSINESS MANAGEMENT
ISSN	1753-0806
발행년도	2012
권호사항	Vol.5 no.1
발행처	INDERSCIENCE
페이지	37-58
언어	eng