충남대학교 외국학술지지원센터

글로벌메뉴

Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes

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상세정보
자료유형	학술지논문
논문명	Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
저자명	Cassia, F.; Magno, F.
학술지명	TQM JOURNAL
ISSN	1754-2731
발행년도	2011
권호사항	Vol.23 no.5
발행처	Emerald
페이지	550-559
언어	eng