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SERVICE QUALITY The Service Quality Platform A five-step framework can be the building blocks for service organizations to develop effective quality programs and process improvement activities, which ultimately leads to better customer service
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소장정보
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| No. | 권호·제본정보 보기 | 소장처 | 소장사항 | 청구기호 | 구독 | 최근입수호 |
|---|---|---|---|---|---|---|
| 1 | 중앙도서관/3층 외국학술지지원센터/ | 658.56205 Q1 | 구독중 | v.56 no.12 |
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