| 31 |
|
Quality management re-visited: a reflective review and agenda for future research
|
Sousa, R.; Voss, C. A.
|
ELSEVIER
|
2002
|
|
|
|
| 32 |
|
Techniques for improving response rates in OM survey research
|
Frohlich, M. T.
|
ELSEVIER
|
2002
|
|
|
|
| 33 |
|
Human issues in service design
|
Cook, L. S.; Bowen, D. E.; Chase, R. B.; Dasu, S.; Stewart, D. M.; Tansik, D. A.
|
ELSEVIER
|
2002
|
|
|
|
| 34 |
|
New service development: areas for exploitation and exploration
|
Menor, L. J.; Tatikonda, M. V.; Sampson, S. E.
|
ELSEVIER
|
2002
|
|
|
|
| 35 |
|
20th Anniversary of JOM: an editorial retrospective and prospective
|
Meredith, J.
|
ELSEVIER
|
2002
|
|
|
|
| 36 |
|
New issues and opportunities in service design research
|
Verma, R.; Fitzsimmons, J.; Heineke, J.; Davis, M.
|
ELSEVIER
|
2002
|
|
|
|
| 37 |
|
Research opportunities in service process design
|
Hill, A. V.; Collier, D. A.; Froehle, C. M.; Goodale, J. C.; Metters, R. D.; Verma, R.
|
ELSEVIER
|
2002
|
|
|
|
| 38 |
|
Guide for authors
|
unknown
|
ELSEVIER
|
2002
|
|
|
|
| 39 |
|
Editorial Philosophy
|
unknown
|
ELSEVIER
|
2002
|
|
|
|
| 40 |
|
Guide for authors
|
unknown
|
ELSEVIER
|
2002
|
|
|
|
