| 101 |
|
Business excellence models and the path ahead …
|
Talwar, B.
|
Emerald
|
2011
|
|
|
|
| 102 |
|
Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes
|
Cassia, F.; Magno, F.
|
Emerald
|
2011
|
|
|
|
| 103 |
|
High-involvement work practices, quality results, and the role of HR function: An exploratory study of manufacturing firms in Sri Lanka
|
Wickramasinghe, V.; Gamage, A.
|
Emerald
|
2011
|
|
|
|
| 104 |
|
Application of fuzzy QFD for enabling agility in a manufacturing organization: A case study
|
Vinodh, S.; Chintha, S. K.
|
Emerald
|
2011
|
|
|
|
| 105 |
|
Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross-national Kano study
|
Gruber, T.; Abosag, I.; Reppel, A. E.; Szmigin, I.
|
Emerald
|
2011
|
|
|
|
| 106 |
|
Learning through shared objects in outsourced software development
|
Vakkayil, J. D.
|
EMERALD
|
2011
|
|
|
|
| 107 |
|
Learning from a failed ERP implementation: a case study research
|
Venugopal, C.; Rao, K. S.
|
EMERALD
|
2011
|
|
|
|
| 108 |
|
Effects of environmentally-focused interventions on health risks and absenteeism
|
Marzec, M. L.; Golaszewski, T.; Musich, S.; Powers, P. E.; Shewry, S.; Edington, D. W.
|
EMERALD
|
2011
|
|
|
|
| 109 |
|
Demonstration of risk profiling for promoting safety in SMEs
|
Jorgensen, K.; Duijm, N. J.; Troen, H.
|
EMERALD
|
2011
|
|
|
|
| 110 |
|
Supply chain sustainability: a relationship management approach
|
Cheung, Y. K.; Rowlinson, S.
|
EMERALD
|
2011
|
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