491 |
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Complementor involvement in product development
|
Munksgaard, K. B.; Freytag, P. V.
|
Emerald Group Publishing Limited
|
2011
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492 |
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Development of customer value in a supply chain: managerial thinking about strategic marketing
|
Rundh, B.
|
Emerald Group Publishing Limited
|
2011
|
|
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493 |
|
Suppliers' willingness of customization, effective communication, and trust: a study of switching cost antecedents
|
Yen, Y. X.; Wang, E. S.; Horng, D. J.
|
Emerald Group Publishing Limited
|
2011
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494 |
|
Customer satisfaction and business performance: a firm-level analysis
|
Williams, P.; Naumann, E.
|
Emerald Group Publishing Limited
|
2011
|
|
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495 |
|
Eleven years of scholarly research in the Journal of Services Marketing: Editor's response
|
Martin, C. L.
|
Emerald Group Publishing Limited
|
2011
|
|
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496 |
|
Eleven years of scholarly research in the Journal of Services Marketing
|
Nel, D.; Heerden, G. v.; Chan, A.; Ghazisaeedi, M.; Halvorson, W.; Steyn, P.
|
Emerald Group Publishing Limited
|
2011
|
|
|
497 |
|
Too much of a good thing: curvilinear effects in the evaluation of services and the mediating role of trust
|
Vlachos, P. A.; Vrechopoulos, A. P.; Pramatari, K.
|
Emerald Group Publishing Limited
|
2011
|
|
|
498 |
|
Design innovation and marketing strategy in successful product competition
|
Hsu, Y.
|
Emerald Group Publishing Limited
|
2011
|
|
|
499 |
|
Managing industrial service offerings in global business markets
|
Kowalkowski, C.; Kindstrom, D.; Brehmer, P. O.
|
Emerald Group Publishing Limited
|
2011
|
|
|
500 |
|
A transactional model of forgiveness in the service failure context: a customer-driven approach
|
Tsarenko, Y.; Tojib, D. R.
|
Emerald Group Publishing Limited
|
2011
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