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61 저널기사 Deviation and escalation: decision-making pitfalls illustrated 미리보기
Hung, Y.; Huang, H. J.; Gosling, M. Emerald Group Publishing Limited 2011
62 저널기사 Contact-center training ignites culture change at DRL: Program boosts profitability and standards of service 미리보기
unknown Emerald Group Publishing Limited 2011
63 저널기사 Consultant-client relationship: one of the secrets to effective organizational change? 미리보기
Ben-Gal, H. C.; Tzafrir, S. S. Emerald Group Publishing Limited 2011
64 저널기사 The concept of organizational change capacity 미리보기
Soparnot, R. Emerald Group Publishing Limited 2011
65 저널기사 The principles of successful project management: It takes careful planning, skilful leadership … and a little bit of luck 미리보기
Little, B. Emerald Group Publishing Limited 2011
66 저널기사 John Lewis drivers deliver top customer service: Retailer recognizes their role as the organization's human face 미리보기
unknown Emerald Group Publishing Limited 2011
67 저널기사 Bite-size training boosts customer service at food and beverage retailer: Fun and easy-to-use activities target multi-cultural teams at SSP (UK) 미리보기
unknown Emerald Group Publishing Limited 2011
68 저널기사 Getting to grips with stress in the workplace: Strategies for promoting a healthier, more productive environment 미리보기
Carr, J.; Kelley, B.; Keaton, R.; Albrecht, C. Emerald Group Publishing Limited 2011
69 저널기사 Managing organizational change: paradoxical problems, solutions, and consequences 미리보기
Stoltzfus, K.; Stohl, C.; Seibold, D. R. Emerald Group Publishing Limited 2011
70 저널기사 Guest editorial 미리보기
Groleau, C.; Demers, C.; Engestrom, Y. Emerald Group Publishing Limited 2011
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