| 31 |
|
Understanding the human factor: the key to information systems implementation in service operations
|
Kekale, T.; Spens, K.; Phusavat, K.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
|
| 32 |
|
Co-creation of value for a public service
|
Uden, L.; Naaranoja, M.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
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| 33 |
|
Challenges facing higher education as a service industry in a developing country
|
Idrus, N.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
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| 34 |
|
TQM and service quality: a survey of commercial banking industry in Malaysia
|
Sit, W.-Y.; Ooi, K.-B.; Loke, S.-P.; Han, G.T.W.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
|
| 35 |
|
Quality service: estimating software reliability for global system for mobile communications (GSM) Funtone
|
Enaholo, A.E.; Quaye, A.K.M.; Oborkhale, L.I.; Eyob, E.; Adekoya, A.A.; Omojokun, E.; Oyeranmi, A.J.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
|
| 36 |
|
Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
|
Gera, R.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
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| 37 |
|
Student perceptions of service quality in the school of accounting: a case analysis of a private university in Malaysia
|
Lam, C.-H.; Ng, F.C.-Y.; Tan, P.S.-H.; Yew, K.-T.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
|
| 38 |
|
Healthcare service delivery and customer satisfaction: insight from government hospitals in Fiji
|
Singh, G.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
|
| 39 |
|
Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries
|
Jafari-Eskandari, M.; Aliahmadi, A.R.; Jalali-Naini, S.G.
|
INDERSCIENCE PUBLISHERS
|
2011
|
|
|
|
| 40 |
|
Socioeconomics in supply chain management: a case study analysis of facility location decisions with GIS
|
Davis, C.
|
INDERSCIENCE PUBLISHERS
|
2011
|
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