| 1 |
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Bringing the individual into the co-creation of value
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Ranjan, Kumar Rakesh; Read, Stuart
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EMERALD
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2017
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| 2 |
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Enhancing online rapport experience via augmented reality
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Huang, Tseng-Lung; Mathews, Shane; Chou, Cindy Yunhsin
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EMERALD
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2017
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| 3 |
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Error management in service security breaches
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Wei, Wei; Zhang, Lu; Hua, Nan
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EMERALD
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2017
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| 4 |
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Frontline backlash: service employees' deviance from digital processes
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Christ-Brendemühl, Sonja; Schaarschmidt, Mario
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EMERALD
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2017
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| 5 |
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Managing customer-to-customer interaction (CCI) – insights from the frontline
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Nicholls, Richard; Gad Mohsen, Marwa
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EMERALD
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2017
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| 6 |
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Online/offline information search patterns and outcomes for services
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Sa Vinhas, Alberto; Bowman, Douglas
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EMERALD
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2017
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| 7 |
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Rate my firm: cultural differences in service evaluations
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Tsiotsou, Rodoula H.
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EMERALD
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2017
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| 8 |
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Recovering co-created service failures: the missing link of perceived justice and ethicalness
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Wei, Shuqin; Ang, Tyson; Anaza, Nwamaka A.
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EMERALD
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2017
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| 9 |
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Services marketing practices in diverse cultures: Canada compared to Qatar
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Abu Farha, Allam K.; Koku, Paul Sergius; Al-Kwifi, Sam O.; Ahmed, Zafar U.
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EMERALD
|
2017
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| 10 |
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The role of customer engagement facets on the formation of attitude, loyalty and price perception
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Bergel, Maxi; Frank, Phillip; Brock, Christian
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EMERALD
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2017
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| 11 |
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The role of technology in collaborative consumer communities
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Guillemot, Samuel; Privat, Hélène
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EMERALD
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2017
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| 12 |
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Understanding employee sabotage while serving refugees: the case of Syrian refugees in Turkey
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Kabadayi, Sertan
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EMERALD
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2017
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| 13 |
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Value co-destruction: a typology of resource misintegration manifestations
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Laud, Gaurangi; Bove, Liliana; Ranaweera, Chatura; Leo, Wei Wei Cheryl; Sweeney, Jill; Smith, Sandra
|
EMERALD
|
2017
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