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Abolish the traditional budgeting process: Companies are failing to take advantage of the opportunities that an efficient and effective budgeting process can bring to an organization
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Fanning, J.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 2 |
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Accounting for the triple bottom line: Pressure is growing from governments and their citizens for business to measure and manage the impacts and outcomes of its behaviour in a range of areas
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Elkington, J.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 3 |
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A clean bill of rights: Social Accountability (SA) 8000 is a newly recognized international standard governing the ethical sourcing for production of goods and services
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Miller, M.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 4 |
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A fresh impetus for internal audits
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Frei, U.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 5 |
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Aligning people with processes: For companies striving towards total quality management and continuous improvement it is important to be sure that employees are receiving the right messages
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Dale, B.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 6 |
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Alliances: Planning on a journey
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Cardell, S.
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EUROPEAN QUALITY PUBLICATONS LTD
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1999
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| 7 |
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A measure of morality: Measurement is the key to establishing the codes of conduct and shared values that organizations are under increasing social and commercial pressure to embrace
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Desmond, P.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 8 |
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Annual Reports: Information shortfall
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00
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EUROPEAN QUALITY PUBLICATONS LTD
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1999
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| 9 |
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A practical diagnosis of business excellence
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Eskildsen, J.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 10 |
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Are there limits to total quality management? Many problems associated with quality programmes result from increased process complexity
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Schneiderman, A. M.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 11 |
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At the cutting edge of data gathering Most companies rely on internal information to develop their customer-focused strategies without adequate knowledge of cutting-edge data gathering methods
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Sorqvist, L.
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EUROPEAN QUALITY PUBLICATONS LTD
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1999
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| 12 |
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Benchmarking: Procurement moves centre stage
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Janssen, A.
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EUROPEAN QUALITY PUBLICATONS LTD
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1999
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| 13 |
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Berlin's supermodel: The Technical University Berlin has developed an application model that builds on the strengths of the European model for business excellence by adding practical steps for its implementation in companies whatever their size or sector
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Radtke, P.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 14 |
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Better managed processes create better marketing metrics Market research should have a great deal of potential for assisting managers who want to set goals and evaluate performance of marketing and customerrelated activities
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Shaw, R.
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EUROPEAN QUALITY PUBLICATONS LTD
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1999
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| 15 |
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Building a case for excellence
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00
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 16 |
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Change: Crisis and hubris in the workplace
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00
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EUROPEAN QUALITY PUBLICATONS LTD
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1999
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| 17 |
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Customer Satisfaction: The seven stages of finding out what matters most to customers
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Hill, N.
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EUROPEAN QUALITY PUBLICATONS LTD
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1999
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| 18 |
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Exploiting the advantage of equality: A framework based on the European model for business excellence with specific reference to equal opportunities is demonstrating how organizations can improve their staff, customer and community relations while increas
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Ajadi, A.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 19 |
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Fitting standards for public services: Rather than waiting to comply with pressure to install certified management systems in the public sector, County Durham Care set out to customize the ISO 9000 series as a framework for monitoring and focusing develop
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Hamilton, D.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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| 20 |
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From awareness to advocacy: MORI's model of 'relationship hierarchy' describes the dynamic by which positive feedback distils into business success
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Hutton, P.
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EUROPEAN QUALITY PUBLICATONS LTD
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1998
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