| 1 |
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A balanced set of measures points the way to customer satisfaction at Prudential
|
Kohnke, Luane
|
Executive Enterprises
|
1997
|
|
|
|
| 2 |
|
A balanced set of measures points the way to customer satisfaction at Prudential
|
Kohnke, Luane
|
Executive Enterprises
|
1997
|
|
|
|
| 3 |
|
A bold experiment
|
Hitchner, Earle
|
Executive Enterprises
|
1994
|
|
|
|
| 4 |
|
A decade of evolution in a refinery laboratory
|
Hartshorn, Kay
|
Executive Enterprises
|
1998
|
|
|
|
| 5 |
|
Agility: The ultimate requirement for world-class manufacturing performance
|
Nagel, Roger N
|
Executive Enterprises
|
1994
|
|
|
|
| 6 |
|
A humane workplace is a productive workplace
|
Hartshorn, Kay
|
Executive Enterprises
|
1997
|
|
|
|
| 7 |
|
Aligning quality improvement with strategic goals at ANA
|
Allison, Jack Harl
|
Executive Enterprises
|
1996
|
|
|
|
| 8 |
|
A participatively designed shift system reduces turnover in a glass factory
|
Cummings, Thomas G
|
Executive Enterprises
|
1995
|
|
|
|
| 9 |
|
A powerful new tool kit for the 21st century
|
Bhote, Keki R
|
Executive Enterprises
|
1997
|
|
|
|
| 10 |
|
Apple to the core
|
Hitchner, Earle
|
Executive Enterprises
|
1998
|
|
|
|
| 11 |
|
Applying the theory of constraints' process management technique to an administrative function
|
Spencer, Michael S
|
Executive Enterprises
|
1994
|
|
|
|
| 12 |
|
A prescription for enhancing productivity at Bristol-Myers Squibb
|
Stewart, Robert
|
Executive Enterprises
|
1996
|
|
|
|
| 13 |
|
A proven recipe for success: The seven elements of world-class manufacturing
|
Kearney, Willie T
|
Executive Enterprises
|
1997
|
|
|
|
| 14 |
|
Are You Home-Run Hitters Sitting on the Bench?
|
Fisher Jr., James R
|
Executive Enterprises
|
1999
|
|
|
|
| 15 |
|
Arizona State University's lesson in creating Public
|
von Dran, Gisela M
|
Executive Enterprises
|
1996
|
|
|
|
| 16 |
|
Articles
|
R.G
|
Executive Enterprises
|
1997
|
|
|
|
| 17 |
|
Articles
|
Marcum, James W
|
Executive Enterprises
|
1994
|
|
|
|
| 18 |
|
Articles
|
R.G
|
Executive Enterprises
|
1997
|
|
|
|
| 19 |
|
Articles
|
Marcum, James W
|
Executive Enterprises
|
1998
|
|
|
|
| 20 |
|
Articles
|
Marcum, James W
|
Executive Enterprises
|
1995
|
|
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|