| 1 |
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A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria
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Kartha, C. P.
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Emerald Group Publishing Limited
|
2004
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| 2 |
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Conceptualizing total quality management in higher education
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Sahney, S.; Banwet, D. K.; Karunes, S.
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Emerald Group Publishing Limited
|
2004
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| 3 |
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Corporate social reporting in Irish financial institutions
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Douglas, A.; Doris, J.; Johnson, B.
|
Emerald Group Publishing Limited
|
2004
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| 4 |
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Critical issues for TQM implementation in higher education
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Sirvanci, M. B.
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Emerald Group Publishing Limited
|
2004
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| 5 |
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Cultural values as predictors of attitudes towards equality and diversity: a Canadian experience
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Ng, E. S.; Burke, R. J.
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Emerald Group Publishing Limited
|
2004
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| 6 |
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The customer satisfaction in a reduced rank regression framework
|
Lovaglio, P. G.
|
Emerald Group Publishing Limited
|
2004
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