| 2501 |
|
Customer choices of manufacturer versus retailer brands in alternative price and usage contexts
|
Woodside, A. G.; Ozcan, T.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2502 |
|
Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking
|
Poolthong, Y.; Mandhachitara, R.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2503 |
|
Customer Experience Creation: Determinants, Dynamics and Management Strategies
|
Verhoef, P. C.; Lemon, K. N.; Parasuraman, A.; Roggeveen, A.; Tsiros, M.; Schlesinger, L. A.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2504 |
|
Customer Experience Management in Retailing: An Organizing Framework
|
Grewal, D.; Levy, M.; Kumar, V.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2505 |
|
Customer Experience Management in Retailing: Understanding the Buying Process
|
Puccinelli, N. M.; Goodstein, R. C.; Grewal, D.; Price, R.; Raghubir, P.; Stewart, D.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2506 |
|
Customer-focus, competitor-focus and marketing performance
|
Nwokah, N. G.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2507 |
|
Customer focus in breast cancer screening services
|
Buttimer, A.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2508 |
|
Customer initiated interorganizational information systems: The operational impacts and obstacles for small and medium sized suppliers
|
Kauremaa, J.; Karkkainen, M.; Ala-Risku, T.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2509 |
|
Customer knowledge management in the natural cosmetics industry
|
Dimitrova, V.; Kaneva, M.; Gallucci, T.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2510 |
|
Customer-orientated Six Sigma in call centre performance measurement
|
McAdam, R.; Davies, J.; Keogh, B.; Finnegan, A.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2511 |
|
Customer perception on service quality in retail banking in Middle East: the case of Qatar
|
Hossain, M.; Leo, S.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2512 |
|
Customer performance measurement in facilities management: A strategic approach
|
Tucker, M.; Pitt, M.
|
MCB
|
2009
|
|
|
|
| 2513 |
|
Customer Rage Episodes: Emotions, Expressions and Behaviors
|
McColl-Kennedy, J. R.; Patterson, P. G.; Smith, A. K.; Brady, M. K.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2514 |
|
Customer relationship management: a look at incentive programmes and their usefulness in selected service firms
|
Smith, A.D.
|
Inderscience
|
2009
|
|
|
|
| 2515 |
|
Customer relationships and the heterogeneity of firm performance
|
Storbacka, K.; Nenonen, S.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2516 |
|
Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances
|
Arbore, A.; Busacca, B.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2517 |
|
Customer satisfaction in food retailing: comparing specialty and conventional grocery stores
|
Huddleston, P.; Whipple, J.; Mattick, R. N.; Lee, S. J.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 2518 |
|
Customer satisfaction study via a latent segment model
|
Fonseca, J. R.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
| 2519 |
|
Customer satisfaction with apartment housing offered by Real Estate Investment Trusts (REITs)
|
James III, R.
|
Blackwell Publishing Ltd
|
2009
|
|
|
|
| 2520 |
|
Customer satisfaction with service recovery
|
Gustafsson, A.
|
Elsevier Science B.V., Amsterdam.
|
2009
|
|
|
|
unknown
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