| 2621 |
|
Customer, regulatory, and competitive pressure as drivers of environmental innovation
|
Yalabik, B.; Fairchild, R. J.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2622 |
|
Customer relationship management implementation: An investigation of a scale's generalizability and its relationship with business performance in a developing country context
|
Akroush, M. N.; Dahiyat, S. E.; Gharaibeh, H. S.; Abu-Lail, B. N.
|
Emerald Group Publishing Ltd
|
2011
|
|
|
|
| 2623 |
|
Customer response to dissatisfaction: A synthesis of literature and conceptual framework
|
Ferguson, J. L.; Johnston, W. J.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2624 |
|
Customers acting badly: Evidence from the hospitality industry
|
Daunt, K. L.; Harris, L. C.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2625 |
|
Customer's angry voice: Targeting employees or the organization?
|
McColl-Kennedy, J. R.; Sparks, B. A.; Nguyen, D. T.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2626 |
|
Customer satisfaction and brand equity
|
Torres, A.; Tribo, J. A.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2627 |
|
Customer satisfaction and business performance: a firm-level analysis
|
Williams, P.; Naumann, E.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 2628 |
|
Customer satisfaction and universal banks: an empirical study
|
Singh, J.; Kaur, G.
|
Emerald Group Publishing Ltd
|
2011
|
|
|
|
| 2629 |
|
Customer satisfaction using low cost carriers
|
Kim, Y. K.; Lee, H. R.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2630 |
|
Customers' attitude toward Islamic banking in Pakistan
|
Lee, K. h.; Ullah, S.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 2631 |
|
Customers' comparative loyalty to retail and manufacturer brands
|
Broyles, S. A.; Ross, R. H.; Davis, D.; Leingpibul, T.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 2632 |
|
Customers' confidence and trust towards privacy policy: a conceptual research of hotel revenue management
|
Tinggi, M.; Jakpar, S.; Chin, T.B.; Shaikh, J.M.
|
INDERSCIENCE ENTERPRISES
|
2011
|
|
|
|
| 2633 |
|
Customer service for academic library users on the web
|
Kaur, K.; Singh, D.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 2634 |
|
Customer service understanding: gender differences of frontline employees
|
Mathies, C.; Burford, M.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 2635 |
|
Customer's loyalty and perception of ISO 9001 in online banking
|
Yaya, L. H.; Marimon, F.; Casadesus, M.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 2636 |
|
Customer solutions in the capital goods industry: Examining the impact of the buying center
|
Tollner, A.; Blut, M.; Holzmuller, H. H.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2637 |
|
Customer-specific adaptation by providers and their perception of 3PL-relationship success
|
Large, R. O.; Kramer, N.; Hartmann, R. K.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 2638 |
|
Customers’ perceptions of service quality: Do servers’ age stereotypes matter?
|
Luoh, H.-F.; Tsaur, S.-H.
|
Elsevier Science B.V., Amsterdam.
|
2011
|
|
|
|
| 2639 |
|
Customers' perceptions towards adoption of e-banking in Pakistan
|
Shabbir, M.S.; Kaleem, A.; Kirmani, S.; Qureshi, I.M.
|
Inderscience Enterprises Ltd.,
|
2011
|
|
|
|
| 2640 |
|
Customers' relationship expectations and costs as segmentation variables: preliminary evidence from banking
|
Dimitriadis, S.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
