| 7101 |
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Customer Knowledge Management and E-commerce: The role of customer perceived risk
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Lopez-Nicolas, C.; Molina-Castillo, F. J.
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Elsevier Science B.V., Amsterdam.
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2008
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| 7102 |
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Customer loyalty to one service worker: Should it be discouraged?
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Bove, L. L.; Johnson, L. W.
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Elsevier Science B.V., Amsterdam.
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2006
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| 7103 |
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Customer markets and the welfare effects of monetary policy
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Söderberg, J.
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Elsevier Science B.V., Amsterdam.
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2011
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| 7104 |
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Customer opportunistic complaints management: A critical incident approach
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Ro, H.; Wong, J.
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Elsevier Science B.V., Amsterdam.
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2012
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| 7105 |
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Customer orientation and innovativeness: Differing roles in New and Old Europe
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Theoharakis, V.; Hooley, G.
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Elsevier Science B.V., Amsterdam.
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2008
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| 7106 |
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Customer orientation, conflict, and innovativeness in Japanese sales departments
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Matsuo, M.
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Elsevier Science B.V., Amsterdam.
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2006
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| 7107 |
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Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors: Understanding the contingency role of coworker support
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Menguc, B.; Boichuk, J. P.
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Elsevier Science B.V., Amsterdam.
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2012
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| 7108 |
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Customer orientation for decreasing time-to-market of new products: IT implementation as a complementary asset
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Feng, T.; Sun, L.; Zhu, C.; Sohal, A. S.
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Elsevier Science B.V., Amsterdam.
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2012
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| 7109 |
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Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
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Bettencourt, L. A.; Brown, S. W.; MacKenzie, S. B.
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Elsevier Science B.V., Amsterdam.
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2005
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| 7110 |
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Customer-oriented improvement and evaluation of supply chain processes supported by simulation models
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Reiner, G.
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Elsevier Science B.V., Amsterdam.
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2005
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| 7111 |
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Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
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Yi, Y.; Nataraajan, R.; Gong, T.
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Elsevier Science B.V., Amsterdam.
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2011
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| 7112 |
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Customer perceived control and the moderating effect of restaurant type on evaluations of restaurant employee performance
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Noone, B. M.
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Elsevier Science B.V., Amsterdam.
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2008
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| 7113 |
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Customer perceived value in B-t-B service relationships: Investigating the importance of corporate reputation
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Hansen, H. v.; Samuelsen, B. M.; Silseth, P. l.
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Elsevier Science B.V., Amsterdam.
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2008
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| 7114 |
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Customer perceived value in the software business
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Helander, N.; Ulkuniemi, P.
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Elsevier Science B.V., Amsterdam.
|
2012
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| 7115 |
|
Customer portfolio analysis practices in different exchange contexts
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Terho, H.; Halinen, A.
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Elsevier Science B.V., Amsterdam.
|
2007
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| 7116 |
|
Customer Rage Episodes: Emotions, Expressions and Behaviors
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McColl-Kennedy, J. R.; Patterson, P. G.; Smith, A. K.; Brady, M. K.
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Elsevier Science B.V., Amsterdam.
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2009
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| 7117 |
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Customer reactions to acquirer-dominant mergers and acquisitions
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Thorbjornsen, H.; Dahlen, M.
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Elsevier Science B.V., Amsterdam.
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2011
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| 7118 |
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Customer, regulatory, and competitive pressure as drivers of environmental innovation
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Yalabik, B.; Fairchild, R. J.
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Elsevier Science B.V., Amsterdam.
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2011
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| 7119 |
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Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG
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Bull, C.
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Elsevier Science B.V., Amsterdam.
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2010
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| 7120 |
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Customer relationship management: Finding value drivers
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Richards, K. A.; Jones, E.
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Elsevier Science B.V., Amsterdam.
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2008
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