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Customer satisfaction measurement practice in Taiwan hotels
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Su, A. Y.
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Elsevier Science B.V., Amsterdam.
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2004
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Customer satisfactions key factors in Spanish grocery stores: Evidence from hypermarkets and supermarkets
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Martínez-Ruiz, M. x.; Jiménez-Zarco, A. I.; Izquierdo-Yusta, A.
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Elsevier Science B.V., Amsterdam.
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2010
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Customer satisfaction study via a latent segment model
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Fonseca, J. R.
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Elsevier Science B.V., Amsterdam.
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2009
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Customer satisfaction using low cost carriers
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Kim, Y. K.; Lee, H. R.
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Elsevier Science B.V., Amsterdam.
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2011
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Customer satisfaction with order fulfillment in retail supply chains: implications of product type in electronic B2C transactions
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Thirumalai, S.; Sinha, K. K.
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Elsevier Science B.V., Amsterdam.
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Customer satisfaction with service recovery
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Gustafsson, A.
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2009
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Customers' cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type
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Kim, W. G.; Moon, Y. J.
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Elsevier Science B.V., Amsterdam.
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2009
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Customer segments as moving targets: Integrating customer value dynamism into segment instability logic
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Blocker, C. P.; Flint, D. J.
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Elsevier Science B.V., Amsterdam.
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2007
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Customer service and the 14？foot wire
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Duane Ireland, R.
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Elsevier Science B.V., Amsterdam.
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2007
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Customer Service in UK call centres
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Brown, G.; Maxwell, G.
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Customer service strategy options: A multiple case study in a B2B setting
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Customer solutions in the capital goods industry: Examining the impact of the buying center
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Tollner, A.; Blut, M.; Holzmuller, H. H.
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Customer Sovereignty: Why Customer Choice Trumps Administrative Capacity Mechanisms
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King, M. J.; King, K.; Rosenzweig, M. B.
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Customers’ perceptions of service quality: Do servers’ age stereotypes matter?
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Luoh, H.-F.; Tsaur, S.-H.
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Elsevier Science B.V., Amsterdam.
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Customers' perspectives regarding e-banking in an emerging economy
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Agarwal, R.; Rastogi, S.; Mehrotra, A.
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Elsevier Science B.V., Amsterdam.
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Customers: The "New" Strategic Asset for Utilities
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Prince, S.
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Customer-to-noncustomer interactions: Extending the 'social' dimension of the store environment
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Sands, S.; Harper, E.; Ferraro, C.
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Elsevier Science B.V., Amsterdam.
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2011
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Customer value and autoethnography: subjective personal introspection and the meanings of a photograph collection
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Holbrook, M. B.
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Elsevier Science B.V., Amsterdam.
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2005
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Customer value anticipation, customer satisfaction and loyalty: An empirical examination
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Customer value creation: A journey in the search of excellence
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