| 1 |
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Learning from customer defections
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Reichheld, Frederick F
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Graduate School of Business Administration, Harvard University
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1996
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| 2 |
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Let experience be your guide
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Prewitt, Edward
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Graduate School of Business Administration, Harvard University
|
1996
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| 3 |
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Letters to the editor
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Chovnick, Bruce
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Graduate School of Business Administration, Harvard University
|
1996
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| 4 |
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Letters to the editor
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Nappi, Ralph J
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Graduate School of Business Administration, Harvard University
|
1996
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| 5 |
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Letters to the editor
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Zaccai, Gianfranco
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Graduate School of Business Administration, Harvard University
|
1996
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| 6 |
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Letters to the editor
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Cross, Elsie Y
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Graduate School of Business Administration, Harvard University
|
1996
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| 7 |
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Letters to the editor
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Gormley, Doris
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Graduate School of Business Administration, Harvard University
|
1996
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| 8 |
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Letters to the editor
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Ford II, Edsel B
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Graduate School of Business Administration, Harvard University
|
1996
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| 9 |
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Letters to the editor
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Notebaert, Richard C
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Graduate School of Business Administration, Harvard University
|
1996
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| 10 |
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Letters to the editor
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Hegarty, Michael
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Graduate School of Business Administration, Harvard University
|
1996
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| 11 |
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Letters to the editor
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Dunlop, John T
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Graduate School of Business Administration, Harvard University
|
1996
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| 12 |
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Letters to the editor
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Pine II, B. Joseph
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Graduate School of Business Administration, Harvard University
|
1996
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| 13 |
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Letters to the editor
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Cronin, Mary J
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Graduate School of Business Administration, Harvard University
|
1996
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| 14 |
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Letters to the editor
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McCool, R.J
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Graduate School of Business Administration, Harvard University
|
1996
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| 15 |
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Letters to the editor
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Gingrich, Newt
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Graduate School of Business Administration, Harvard University
|
1996
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| 16 |
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Letters to the editor
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Greenbaum, Karen B
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Graduate School of Business Administration, Harvard University
|
1996
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| 17 |
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Letters to the editor
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Hayes, Thomas C
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Graduate School of Business Administration, Harvard University
|
1996
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| 18 |
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Letters to the editor
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Block, Peter G
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Graduate School of Business Administration, Harvard University
|
1996
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| 19 |
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Letters to the editor
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Kahane, Stephen N
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Graduate School of Business Administration, Harvard University
|
1996
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| 20 |
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Letters to the editor
|
Reichheld, Frederick F
|
Graduate School of Business Administration, Harvard University
|
1996
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