| 21 |
|
Service loyalty: accounting for social capital
|
Jones, T.; (deceased), S. F.
|
EMERALD
|
2012
|
|
|
|
| 22 |
|
Service process modularization and modular strategies
|
Carlborg, P.; Kindstrom, D.
|
EMERALD
|
2014
|
|
|
|
| 23 |
|
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
|
Hu, H. Y.; Lee, Y. C.; Yen, T. M.
|
Emerald
|
2010
|
|
|
|
| 24 |
|
Service quality of Macao's world heritage site
|
Wan, P. Y.; Cheng, E. I.
|
EMERALD
|
2011
|
|
|
|
| 25 |
|
Services and organisational innovation: the right mix for value creation
|
Gallego, J.; Rubalcaba, L.; Hipp, C.
|
EMERALD
|
2013
|
|
|
|
| 26 |
|
Servicescape interior design and consumers' personality impressions
|
Orth, U. R.; Heinrich, F.; Malkewitz, K.
|
EMERALD
|
2012
|
|
|
|
| 27 |
|
Services marketing practices in diverse cultures: Canada compared to Qatar
|
Abu Farha, Allam K.; Koku, Paul Sergius; Al-Kwifi, Sam O.; Ahmed, Zafar U.
|
EMERALD
|
2017
|
|
|
|
| 28 |
|
SFAS No. 159: An examination of early electors, late electors and non-electors in the banking industry
|
Xu, L.; Tang, A.
|
Emerald
|
2011
|
|
|
|
| 29 |
|
Shareholder interests vs board of director members' interests and company performance: A new look
|
Switzer, L. N.; Cao, Y.
|
Emerald
|
2011
|
|
|
|
| 30 |
|
Short-run vs long-run trade-offs in outsourcing relationships: Impacts on loyalty and switching propensity
|
Juntunen, J.; Grant, D. B.; Juga, J.
|
EMERALD
|
2010
|
|
|
|
| 31 |
|
Sickness presence, sickness absence, and self-reported health and symptoms
|
Aronsson, G.; Gustafsson, K.; Mellner, C.
|
EMERALD
|
2011
|
|
|
|
| 32 |
|
Six Sigma: an evolutionary analysis through case studies
|
Firka, D.
|
Emerald
|
2010
|
|
|
|
| 33 |
|
Six Sigma in the Indian software industry: some observations and results from a pilot survey
|
Mahanti, R.; Antony, J.
|
Emerald
|
2009
|
|
|
|
| 34 |
|
SMEs and entrepreneurial quality from a macroeconomic perspective
|
Santos, F. J.; Romero, I.; Fernandez-Serrano, J.
|
EMERALD
|
2012
|
|
|
|
| 35 |
|
Social responsibility as an intermediary for health and safety in small firms
|
Granerud, L.
|
EMERALD
|
2011
|
|
|
|
| 36 |
|
Socio-demographic constraints to travel behavior
|
Kattiyapornpong, U.; Miller, K. E.
|
EMERALD
|
2009
|
|
|
|
| 37 |
|
Socio-demographic constraints to travel behavior
|
Kattiyapornpong, U.; Miller, K. E.
|
EMERALD
|
2009
|
|
|
|
| 38 |
|
Software and viable systems development with ``j-Maps'' models and learning conversations
|
Boyd, G.; Jaworski, W.M.
|
Emerald
|
2009
|
|
|
|
| 39 |
|
Sourcing, insourcing and two times outsourcing: four phases of procurement of telecommunications services within the Swedish public sector
|
Brege, S.; Brehmer, P. O.; Lindskog, H.
|
EMERALD
|
2010
|
|
|
|
| 40 |
|
Special issue on creative methods of inquiry in arts marketing
|
Larsen, G.; O'Reilly, D.
|
EMERALD
|
2010
|
|
|
|
