| 321 |
|
Service impact analysis using business continuity planning processes
|
Wan, S.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 322 |
|
Service innovation and electronic word-of-mouth: is it worth listening to?
|
Andreassen, T. W.; Streukens, S.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 323 |
|
Service innovation in academic libraries: is there a place for the customers?
|
Scupola, A.; Nicolajsen, H. W.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 324 |
|
Service innovations in manufacturing firms
|
Gremyr, I.; Lofberg, N.; Witell, L.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 325 |
|
Service innovation through dynamic knowledge management
|
Shang, S. S.; Lin, S. F.; Wu, Y. L.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 326 |
|
Service innovation: why is it so difficult to accomplish?
|
Dorner, N.; Gassmann, O.; Gebauer, H.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 327 |
|
Service-learning and the development of empathy in US college students
|
Wilson, J. C.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 328 |
|
Service level, pricing strategy and firm performance in a manufacturer-giant retailer supply chain
|
Yan, R.; Wang, J.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 329 |
|
Service marketing control as practice: a case study
|
Skalen, P.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 330 |
|
Service offshoring: the evolution of offshore operations
|
Youngdahl, W. E.; Ramaswamy, K.; Dash, K. C.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 331 |
|
Service-oriented architecture and curriculum transformation at Manchester Metropolitan University
|
Stubbs, M.; Range, P.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 332 |
|
Service-oriented architectures and recordkeeping
|
Reed, B.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 333 |
|
Service-oriented concepts: bridging between managers and technologists
|
Gulledge, T.; Deller, G.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 334 |
|
Service personal values and customer loyalty: A study of banking services in a transitional economy
|
Thuy, P. N.; Hau, L. N.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 335 |
|
Service process analysis using process engineering and the theory of constraints thinking process
|
Lacerda, D. P.; Cassel, R. A.; Rodrigues, L. H.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 336 |
|
Service quality and customer satisfaction in academic libraries: Perspectives from a Malaysian university
|
Kiran, K.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 337 |
|
Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants
|
Padma, P.; Rajendran, C.; Lokachari, P. S.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 338 |
|
Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
|
Juga, J.; Juntunen, J.; Grant, D. B.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 339 |
|
Service quality and satisfaction in business-to-business services
|
Spreng, R. A.; Shi, L. H.; Page, T. J.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 340 |
|
Service quality dimensions of hybrid services
|
Ganguli, S.; Roy, S. K.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
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