| 341 |
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Service quality effect on satisfaction and word of mouth in the health care industry
|
Chaniotakis, I. E.; Lymperopoulos, C.
|
Emerald Group Publishing Limited
|
2009
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| 342 |
|
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry
|
Ladhari, R.
|
Emerald Group Publishing Limited
|
2009
|
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| 343 |
|
Service quality in alcohol treatment: A research note
|
Resnick, S. M.; Griffiths, M. D.
|
Emerald Group Publishing Limited
|
2011
|
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|
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| 344 |
|
Service quality in health care setting
|
Rashid, W. E.; Jusoff, H. K.
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 345 |
|
Service quality in supply chain: empirical evidence from Indian automotive industry
|
Prakash, G.
|
Emerald Group Publishing Limited
|
2011
|
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| 346 |
|
Service quality measurement: appointment systems in UK GP practices
|
Sliwa, M.; O'Kane, J.
|
Emerald Group Publishing Limited
|
2011
|
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| 347 |
|
Service quality models in banking: a review
|
Sangeetha, J.; Mahalingam, S.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 348 |
|
Service quality of the University of the Punjab's libraries: An exploration of users' perceptions
|
Arshad, A.; Ameen, K.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 349 |
|
Service quality, satisfaction, and behavioural intentions: A study of low-cost airline carriers in Thailand
|
Saha, G. C.;
|
Emerald Group Publishing Limited
|
2009
|
|
|
|
| 350 |
|
Service quality, trust, commitment and service differentiation in business relationships
|
Chenet, P.; Dagger, T. S.; O'Sullivan, D.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 351 |
|
Service, services and products: rethinking operations strategy
|
Spring, M.; Araujo, L.
|
Emerald Group Publishing Limited
|
2009
|
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|
| 352 |
|
Services in a (post)Google world
|
Arndt, T. S.
|
Emerald Group Publishing Limited
|
2010
|
|
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|
| 353 |
|
Services' influence on minority portrayals in magazine advertising
|
Briggs, E.; Landry, T. D.; Torres, I. M.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 354 |
|
Services offshoring: Does perceived service quality affect country-of-service origin preference?
|
Thelen, S. T.; Jr, E. D.; Murphy, T. P.
|
Emerald Group Publishing Limited
|
2010
|
|
|
|
| 355 |
|
Service supply chain management: A survey of lean application in the municipal sector
|
Arlbjorn, J. S.; Freytag, P. V.; Haas, H. d.
|
Emerald Group Publishing Limited
|
2011
|
|
|
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| 356 |
|
Service with personality: a note on generalizing personality across services contexts
|
Spielmann, N.; Babin, B. J.
|
Emerald Group Publishing Limited
|
2011
|
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| 357 |
|
Service worker behaviours and service setting facets - consumers' perspective
|
Paninchukunnath, A.; Goyal, A.
|
Emerald Group Publishing Limited
|
2011
|
|
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| 358 |
|
Serving the whole person: popular materials in academic libraries
|
Hallyburton, A. W.; Buchanan, H. H.; Carstens, T. V.
|
Emerald Group Publishing Limited
|
2011
|
|
|
|
| 359 |
|
SERVQUAL in Malaysian universities: perspectives of international students
|
Shekarchizadeh, A.; Rasli, A.; Hon-Tat, H.
|
Emerald Group Publishing Limited
|
2011
|
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|
|
| 360 |
|
Setting a course in corporate sustainability performance measurement
|
Searcy, C.
|
Emerald Group Publishing Limited
|
2009
|
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