| 101 |
|
Service Competition and Product Quality in the U.S. Automobile Industry
|
Guajardo, Jose A.; Cohen, Morris A.; Netessine, Serguei
|
Institute of Management Sciences]
|
2016
|
|
|
|
| 102 |
|
Service Interruptions in Large-Scale Service Systems
|
Pang, G.; Whitt, W.
|
Institute of Management Sciences]
|
2009
|
|
|
|
| 103 |
|
Service-Level Agreements in Call Centers: Perils and Prescriptions
|
Milner, J.M.; Olsen, T.L.
|
Institute of Management Sciences]
|
2008
|
|
|
|
| 104 |
|
Service-Level Differentiation in Call Centers with Fully Flexible Servers
|
Gurvich, I.; Armony, M.; Mandelbaum, A.
|
Institute of Management Sciences]
|
2008
|
|
|
|
| 105 |
|
Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers
|
Xu, S. H.; Gao, L.; Ou, J.
|
Institute of Management Sciences]
|
2007
|
|
|
|
| 106 |
|
Service Quality Variability and Termination Behavior
|
Sriram, S.; Chintagunta, Pradeep K.; Manchanda, Puneet
|
Institute of Management Sciences]
|
2015
|
|
|
|
| 107 |
|
Services and the Business Models of Product Firms: An Empirical Analysis of the Software Industry
|
Suarez, F.F.; Cusumano, M.A.; Kahl, S.J.
|
Institute of Management Sciences]
|
2013
|
|
|
|
| 108 |
|
Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care
|
Rajan, Balaraman; Tezcan, Tolga; Seidmann, Abraham
|
Institute of Management Sciences]
|
2019
|
|
|
|
| 109 |
|
Service System with Dependent Service and Patience Times
|
Wu, Chenguang; Bassamboo, Achal; Perry, Ohad
|
Institute of Management Sciences]
|
2019
|
|
|
|
| 110 |
|
Setting base stock levels using product-form queueing
|
Rubio, Rodrigo
|
Institute of Management Sciences
|
1996
|
|
|
|
| 111 |
|
Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective
|
Ho, T. H.; Zheng, Y.-S.
|
Institute of Management Sciences]
|
2004
|
|
|
|
| 112 |
|
Setting the Bar: The Evaluative and Allocative Roles of Organizational Aspirations
|
Keum, Dongil D.; Eggers, J. P.
|
Institute of Management Sciences
|
2018
|
|
|
|
| 113 |
|
Setting Your Own Standards: Internal Corporate Governance Codes as a Response to Institutional Pressure
|
Okhmatovskiy, I.; David, R.J.
|
Institute of Management Sciences
|
2012
|
|
|
|
| 114 |
|
Sex Hormones and Competitive Bidding
|
Schipper, Burkhard C.
|
Institute of Management Sciences]
|
2015
|
|
|
|
| 115 |
|
Sex Matters: Gender Bias in the Mutual Fund Industry
|
Niessen-Ruenzi, Alexandra; Ruenzi, Stefan
|
Institute of Management Sciences]
|
2019
|
|
|
|
| 116 |
|
Shaping Strategic Action Through the Rhetorical Construction and Exploitation of Ambiguity
|
Sillince, J.; Jarzabkowski, P.; Shaw, D.
|
Institute of Management Sciences
|
2012
|
|
|
|
| 117 |
|
Shared-Savings Contracts for indirect Materials in Supply Chains: Channel Profits and Environmental Impacts/
|
Corbett, Charles J
|
Institute of Management Sciences]
|
2001
|
|
|
|
| 118 |
|
Shareholder Litigation and Ownership Structure: Evidence from a Natural Experiment
|
Crane, Alan D.; Koch, Andrew
|
Institute of Management Sciences]
|
2018
|
|
|
|
| 119 |
|
Shareholder Protection and Agency Costs: An Experimental Analysis
|
LaRiviere, Jacob; McMahon, Matthew; Neilson, William
|
Institute of Management Sciences]
|
2018
|
|
|
|
| 120 |
|
Sharing Aggregate Inventory Information with Customers: Strategic Cross-Selling and Shortage Reduction
|
Cui, Ruomeng; Shin, Hyoduk
|
Institute of Management Sciences]
|
2018
|
|
|
|
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