| 1 |
|
Uncovering customer service experiences with Twitter: the case of airline industry
|
Misopoulos, F.; Mitic, M.; Kapoulas, A.; Karapiperis, C.
|
EMERALD
|
2014
|
|
|
|
| 2 |
|
Understanding effects of salesperson locus of control
|
Hamwi, A.; Rutherford, B.N.; Boles, J.S.; Madupalli, R.K.
|
EMERALD
|
2014
|
|
|
|
| 3 |
|
Understanding new service development and service innovation through innovation modes
|
Gremyr, I.; Witell, L.; Lofberg, N.; Edvardsson, B.; Fundin, A.
|
EMERALD
|
2014
|
|
|
|
| 4 |
|
Understanding the characteristics of the growth of SMEs in B-to-B markets in emerging economies: an organizational ecology approach
|
Todd, P.R.; Javalgi, R.G.; Grossman, D.
|
EMERALD
|
2014
|
|
|
|
